Site rules
Site Terms and Conditions
We are a family-friendly site, catering for touring caravans, motor caravans and tents. Our guests’ enjoyment and safety are paramount, so we ask all our guests to please read the following Terms and Conditions before booking.
Please book in advance
Advance booking is essential; unfortunately, we cannot take on-spec bookings. To process your booking, we will require full contact details, including your vehicle registration number if applicable. Only pre-registered vehicles can gain access to the site.
A deposit payment per pitch is required to secure your booking with the final balance due 14 days prior to arrival on site. In the event you are making a booking within 14 days of your stay, then the full amount will be payable at the time of booking. Only card payments are accepted at this time.
Bookings and payments will be confirmed via email. Please do bring your booking receipt when checking in as it will assist the team on site. Regrettably, bookings where the full balance is not paid by the due date will be cancelled and any monies already paid will be forfeited. All deposits are non-refundable.
Groups in Tents
If you are part of a group occupying more than 2 pitches and wish to stay together, you may be asked to pay an additional deposit of £25 per pitch. This is refundable on departure as long as there have been no problems with the conduct of any member of your group during your stay, for example complaints from other customers about disturbance.
Please note that these conditions apply to organised groups including schools, colleges, clubs and associations. Where a group includes minors, then the organiser (e.g. school) will be responsible for their conduct.
Booking Specific Pitches
If you wish to stay next to friends or family, or be in a particular part of the site, you can book specific pitches or groups of pitches subject to availability. Please note, we cannot guarantee availability of particular pitches as this service is provided on a first come first served basis.
Age Restrictions
We cannot offer bookings to persons under 18 years of age unless with family members who will be responsible for their conduct, and those family members must be over 21 years of age.
Children
Children are more than welcome on site and we will do everything we can to ensure they have a safe and enjoyable stay at St Helen’s, however children remain the responsibility of their parents or guardians at all times. We ask that parents or guardians always provide adequate supervision for the health and safety of their children and to ensure the comfort of other guests staying on site.
Hover Boards/Segways/Electric Scooters
For the safety and comfort of all our guests hover boards, segways, scooters and similar electrically powered items are not permitted anywhere on site.
For customers with pedal bikes etc that there is a one-way system in place and that the speed limits for all vehicles should be adhered to.
Length of Stay
As we are a holiday touring caravan park, we cannot accommodate people using caravans for residential or employment purposes. We do not accept bookings for periods of more than 14 nights at a time.
If you cancel your booking
A minimum of 14 days’ written notice (letter or email), in advance of arrival date is required from anyone wishing to cancel their booking. If more than 14 days’ notice is given, the booking may be re-arranged to another available date within the season or alternatively a refund can be given (minus your deposit).
Cancellations made within 14 days of customer’s arrival date will not be transferable or refunded unless in exceptional circumstances such as serious illness or family bereavement. (Appropriate documentation e.g. a medical note must be supplied in order to process this refund, minus your deposit).
Customers are advised to take out their own insurance cover to protect them in the event of cancellation e.g. breakdowns, accidents or weather.
Refunds cannot be made for any amendments made to the booking on arrival or during a stay. However, additional items can be added, subject to availability, if required.
If we cancel your booking
We always endeavour not to cancel or change the date of your booking, but in very exceptional circumstances this may be necessary. In such circumstances we will inform you of the change of date or cancellation as soon as possible and offer you the following options.
- accept the alternative arrangements as notified to you.
- choose another available break.
- cancel your holiday with a full refund of any money you have paid.
If you want to amend your booking
You can amend your booking up to 30 days prior to your visit by logging in to your booking using your booking number and surname. Once logged in, click on the ‘Amend Booking’ button. Here you can change the date and duration of your booking. You can also select an alternative category or accommodation type and add or amend any holiday extras. The system will automatically recalculate the new booking costs, taking into account what you have already paid. The system will only allow you to amend your booking if the new booking total is greater than or equal to the previous booking total, i.e., the system will not allow you to reduce the overall value of your booking.
You can review the changes before paying any additional amount and confirming. When the booking has been updated you will receive a booking confirmation email with the new dates.
Bookings cannot be amended within 30 days of arrival
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website. In the unlikely event that we have to vary any details of your booking before your arrival, we will endeavour to advise you in writing as soon as possible.
No Shows
If you fail to arrive on time at the start of your booking without satisfactory explanation or written cancellation being received then you will be unable to transfer your booking and no refund will be payable. If no notification is received and the pitch is not occupied then we reserve the right to re-let the pitch with any payments forfeited.
Extended Stays
Extensions can be arranged, subject to availability and possible relocation up to a max of 14 days total stay duration. If you wish to extend your stay, please check with reception as soon as possible.
Pitch Allocation
Whilst every effort will be made to meet specific requirements for a particular pitch e.g. for disabled customers, unfortunately no guarantee can be given. All caravans/motorhomes must be set up in positions as indicated by staff and on maps provided.
Before pitching, please ensure you have checked your pitch number and the area this is located in on the site, as specified on arrival, to avoid being asked to move. A £25 fee will be charged if another customer is inconvenienced.
Arrivals and Departures
Access to the site will not be permitted until payment has been received in full in accordance with our booking conditions, above. If you have arrived in a vehicle, you will only be able to bring it through the security barrier and onto the site if the vehicle registration is the same as that provided in your booking.
Arrivals at the site are accepted after 1.30 pm. We may be able to facilitate an earlier arrival – please ring or email to see if this is a possibility.
We do not accept arrivals later than 8.00pm
You are expected to vacate your pitch for 11:00 am. If you wish to delay your departure to later the same day, then you must check at reception whether this is possible and late departure charge will be payable. If you fail to depart by 11:00am (or at a later time by agreement with reception) then you will be liable to pay a surcharge of up to £50 per day.
Vehicles
Only one car is permitted per pitch. Extra vehicles or visitors’ cars must be parked in our visitor car park. No commercial vehicles or sign written vans are permitted on site without prior arrangement.
There is a speed limit of 10mph throughout the site, and this must be strictly adhered to. Anyone found to be exceeding the speed limit or otherwise driving in a dangerous manner may be asked to remove their vehicle from the site.
Day Visitors to the site
All day visitors must be pre booked by a staying guest. Day Visitors wishing bring cars onto the site must park in the visitor car park and any visitors must check in at reception. Visitors’ vehicles must leave site before 9.00 pm.
Water
Water is metered and should not be wasted. The washing of cars and caravans on site is not permitted. Arrangements can be made for the cleaning of your caravan through reception, please ask for details. There is a motorhome service point for fresh water and disposal of grey water.
Play Park
A large playing field is provided for all types of ball games, and for the flying of kites. It is not permitted to play ball games or fly kites amongst the caravans. All children under the age of 12 using the play park must be supervised by a responsible adult at all times. Children aged 12 and under playing without supervision will be asked to leave the area. The responsibility for children’s safety remains with the parent or guardian. No dogs allowed on the play area or surrounding camping field. The Play Park must be vacated by 10pm.
Washing Lines
Washing Lines are not allowed on the Caravan Park. Other drying equipment must be on your pitch and not the grass, please remove and pack away whilst away from the caravan.
Dogs
We only allow up to 2 dogs on each pitch. Dogs must always be on a lead, including whilst on your pitch. Please use our dog walk for exercise which is located to the east of our entrance drive. Dog waste must be cleared up and put in the appropriate waste bin. Young children should not be left to walk dogs unaccompanied. Only assistance dogs are allowed in any of the caravan parks buildings. Dogs must not be left unattended on the park or in caravans. No dogs allowed on the play area
Fires / BBQ’s
Open camp fires or portable fire pits are not permitted on the site. Free-standing BBQ’s off the ground are allowed.
Noise
Noise must be kept to a minimum at all times – our quiet time is between 10.00 pm and 9.00 am.
No generators are permitted to be used on site.
General Site Information
The person making the booking is responsible for the conduct of their party. Customers must comply with the campsite terms, conditions and rules for their own and others’ safety. Anyone not abiding with the rules of the site may be asked to leave without further warning and without refund. It is your responsibility to understand the terms, conditions and rules of the site and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. We reserve the right to refuse access to customers who have previously breached the campsite rules.
Liability
Anyone found defacing or causing damage to any building, equipment or property of the campsite faces immediate eviction and/or prosecution. The pitch hirer will be responsible for this and charged for any damage/breakages/loss caused by themselves or their visitors to the pitch or to any campsite facilities or to other customers’ property.
Your property
Your vehicles and their contents and accessories are left at your own risk. We and our staff shall not be liable for the loss, theft or damage of any property whilst they remain on the campsite nor for any injury, accident or mishap to any person, unless this has been caused or contributed to by any negligence or default on the part of our staff.
Customers must ensure that their property is secure and fully insured for any unforeseen eventuality.
Data Protection
All the information taken at the time of booking is collected for the purpose of processing your booking. As part of our ongoing monitoring and promotion of the campsite we may email you to make you aware of late availability, future events or developments on the campsite. You will be asked if you wish to receive these notifications from us and how as part of the booking process.
Finally
By booking a pitch you agree to abide by the above terms and conditions and the Park information.
We look forward to welcoming you to our Park and hope you enjoy you stay with us.